Frequently Asked Questions
Answers to all your questions about ceo93
From opening an account to claiming a bonus — find detailed answers to the most important questions Bangladeshi players have about ceo93, all on one page.
Whenever a question comes to mind while using ceo93, this page is your first destination. Everything about account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, bonus terms, and responsible gaming is organized here across five sections. If you don't find an answer, contact our 24/7 Bengali live chat support — we are always ready.
Account and Registration
To open an account at ceo93 you need an active mobile number and an email address. Complete the sign-up by entering your name, date of birth, and password in the registration form. Please note that only those aged 21 or above may open an account. Opening multiple accounts under the same person's name is against ceo93's rules.
First make sure you are entering the correct username and password. If you have forgotten your password, use the "Forgot Password" option on the ceo93 Login page. If the problem persists, contact our 24/7 Bengali live chat — the team will resolve it quickly.
Yes, ceo93 may require account verification to ensure secure payments. You will generally need to upload a copy of your National ID or passport. Once verification is complete, the withdrawal process becomes faster and smoother. Contact the support team for assistance.
Absolutely. ceo93 is fully mobile-friendly — all features are available directly from the browser on both Android and iOS devices. You can log in, deposit, withdraw, and play games on your smartphone without downloading a separate app.
After logging in to your account, you can update your email and mobile number from "Profile Settings". To change your name or date of birth, you will need to submit an identity document and get help from the support team, as these details are linked to verification.
Deposits and Withdrawals
ceo93 currently supports four payment methods for deposits: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300. Log in to your account, go to the "Deposit" section, choose your preferred method, and complete the payment following the instructions.
Payments from bKash or Nagad are generally credited to your ceo93 account within a few minutes. Bank transfers may take a little longer. If there is any delay, contact our live chat with your transaction ID.
ceo93 generally completes the withdrawal process within 1 hour — making it one of the fastest payment services in Bangladesh. The minimum withdrawal amount is ৳800. Before submitting a withdrawal request, make sure your account is fully verified.
Yes, withdrawals to Nagad are possible. You can withdraw using all three mobile banking methods: bKash, Nagad, and Rocket. Payments are sent to the number registered on your account, so make sure you use the same number for both deposits and withdrawals.
ceo93 does not charge any direct deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges — this depends on the respective provider's policy. Contact support for the latest fee information.
Common reasons for a rejected withdrawal include: account not verified, wagering requirements on a bonus not yet met, or the withdrawal amount being below the minimum limit. Contact live chat support to find out the exact reason and get a quick resolution.
Games and Gameplay
ceo93 offers slots, live casino, cricket betting, football, fishing games, and many other game types. You will find games from the world's top providers including PG Soft, JILI, Pragmatic Play, and Spribe. Every game is powered by fair play technology.
To bet on BPL (Bangladesh Premier League) matches at ceo93, first log in to your account and go to the Cricket section. Select the match you want, choose your bet type (match winner, top batter, over/under, etc.), and set your stake. Bets can be changed up until the match starts.
Yes, Spribe's Aviator game is available at ceo93. It is a crash game — a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, your win is secured. The game is straightforward, but timing your decision correctly is key.
RTP (Return to Player) is the average percentage of total bets that a game returns to players over the long term. Volatility, or variance, refers to the frequency and size of wins — high-volatility games pay out larger wins less often, while low-volatility games pay out smaller wins more frequently. Knowing these two characteristics makes it easier to choose the game that suits you.
Yes, ceo93's live casino — including roulette, blackjack, baccarat, and live dealer games — runs fully on smartphones. For the best experience, a stable internet connection (WiFi or 4G) is recommended.
Bonuses and Promotions
New members at ceo93 receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. That means if you deposit ৳2,000 you get a ৳3,000 bonus, bringing your total balance to ৳5,000. The bonus is added automatically after your first deposit following account registration.
The wagering requirement for the welcome bonus is 10 times (10x). So if you receive a ৳3,000 bonus, you need to place a total of ৳30,000 in bets before withdrawing. This is one of the most straightforward requirements in the industry. You will find the expiry and other details in the terms and conditions.
The ceo93 VIP program has three tiers. Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. By playing regularly you can move up to higher tiers and enjoy more benefits.
Yes, weekly cashback for VIP members is credited to the account automatically. The cashback amount is based on your net losses for that week. You can view your VIP tier and cashback balance in the "Rewards" section of your account.
Yes, ceo93 offers special promotions during Eid, Pohela Boishakh, Victory Day, and other occasions. Check the "Promotions" section regularly for the latest offers, or ask our 24/7 support. All promotions have their own terms.
Safety and Responsible Gaming
ceo93 is a safe and reliable platform. Your personal information and financial data are protected using SSL encryption technology. A certified random number generator (RNG) is used in all games to ensure fair play.
ceo93 is for those aged 21 and above only. Account registration by minors is strictly prohibited. An identity document may be requested during the age verification process. We believe responsible gaming ensures a safe environment.
Yes. If you feel your gaming habits are getting out of control, you can contact the support team to request a temporary or permanent account closure (self-exclusion). ceo93 treats such requests with the highest priority.
As part of responsible gaming, ceo93 allows you to set deposit limits and betting limits. These limits can be set through Account Settings or via the support team. Planning your play according to your own budget is the wisest approach.
Absolutely. The ceo93 support team provides assistance in Bengali 24 hours a day, 7 days a week. Once connected on live chat, a Bengali-speaking representative will resolve your issue within a few minutes. You can also reach us by email: [email protected]
Still have questions? Contact support
Our Bengali-speaking team is with you any time, day or night.
Connect on live chat or visit the support page.