ceo93 Terms and Conditions —
Complete Guide to Using the Platform

1 Introduction and Eligibility

ceo93 (referred to hereafter as "the Platform", "we" or "us") provides an online gaming and betting service for users in Bangladesh. These terms and conditions ("Terms") apply to all users ("you" or "member") when using the platform.

By using the ceo93 website, mobile site, or any related services, you acknowledge that you have read, understood, and fully accepted these Terms. These Terms apply together with our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these Terms, please do not use ceo93 and contact our support team to close your account.

2 Account Registration

2.1 Registration Eligibility

To open an account at ceo93, you must meet the following conditions:

• You must be at least 21 years of age.
• You must confirm that online gaming is not legally prohibited in the area where you reside.
• You may hold only one personal account.
• All information provided at the time of registration must be accurate, complete, and up to date.

2.2 Account Security

It is your responsibility to keep your account username and password completely confidential. You are personally responsible for all activity that takes place on your account. If you suspect unauthorized access to your account, notify our support team immediately.

2.3 Single Account Policy

Each individual may operate only one account. If a person is found to hold multiple accounts, all accounts will be closed and all associated bonuses and winnings may be forfeited.

3 Age Verification and Identity Confirmation

ceo93 provides services only to individuals aged 21 or above. At the time of registration or before using any service, the platform may request the following documents for age and identity verification:

• A copy of a National Identity Card (NID) or passport.
• A recent utility bill or bank statement as proof of address.
• Documents proving ownership of the payment method (for bKash, Nagad, or Rocket, the registered number).

4 Deposits and Withdrawals

4.1 Deposit Rules

The following methods can be used to deposit funds at ceo93: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳300. Deposits are generally credited to the account instantly, though bank transfers may take some time to process.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour after successful verification. The following conditions must be met to make a withdrawal:

• The account must be fully verified.
• The wagering requirements for any applicable bonuses must be met.
• Withdrawals must be made via the same method used for the deposit.
• There must be no ongoing investigation on the account.

4.3 Third-Party Transactions Prohibited

ceo93 only accepts funds from payment methods registered in the user's own name. If an attempt is made to deposit or withdraw through a third party, that transaction will be cancelled and the account may be placed under investigation.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. To claim this bonus, the bonus activation option must be selected at the time of deposit. To withdraw bonus funds, bets totalling 10 times (10x) the combined amount (deposit + bonus) must be placed.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period — any unused bonus will be cancelled after expiry.
• Bets placed and winnings made with bonus funds before wagering requirements are met cannot be withdrawn directly.
• Bonuses can only be used on eligible games at ceo93 — some games may be excluded from bonus wagering.
• If multiple accounts or the refer-a-friend scheme are misused, the bonus will be cancelled.
• ceo93 reserves the right to modify or withdraw any bonus offer.

5.3 VIP Program

The ceo93 VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% weekly cashback), and Gold (up to 0.8% weekly cashback). Higher tiers can be reached through regular and active gaming. VIP cashback is automatically credited to the account each week. Contact our support team for more details on VIP benefits.

6 Gaming and Betting Rules

6.1 Game Fairness

All games provided by ceo93 are operated through a tested Random Number Generator (RNG) system. Game outcomes are completely impartial and random, and neither the platform nor the user can predetermine or control results.

6.2 Bet Cancellation and Technical Errors

If a game session is left incomplete due to a technical error or system failure, ceo93 reserves the right to review the bet and take appropriate action. Winnings generated due to published erroneous odds or programming errors may be cancelled.

6.3 Responsible Betting Policy

ceo93 always encourages responsible gaming. Users can contact the support team to set deposit limits, betting limits, or request a temporary break. Visit our Responsible Gaming page for more details.

7 Prohibited Conduct

The following activities are strictly prohibited on the ceo93 platform:

• Registering or making transactions using another person's identity.
• Creating multiple accounts to claim bonus benefits.
• Using any automated software, bots, or scripts to operate games.
• Attempting unauthorized access to the platform's systems or software.
• Proven collusion (playing games or cheating in coordination with others).
• Money laundering or transacting with illegal funds.
• Misuse of the platform's payment system.
• Threatening or harassing other users.

8 Account Suspension and Closure

8.1 Account Closure by the Platform

ceo93 may suspend or permanently close any account without prior notice in the following circumstances:

• If a breach of these Terms is proven.
• If there is suspicion or evidence of fraudulent activity.
• If identity or age verification cannot be completed.
• Upon instruction from a regulatory or law enforcement authority.

8.2 Account Closure by the User

You may request to close your account at any time. Please contact our support team to do so. Any remaining valid balance may be withdrawn before the account closure request is processed, provided the applicable withdrawal conditions are met.

9 Responsible Gaming

ceo93 gives the highest priority to responsible gaming. We believe that gaming should be a form of entertainment, not a solution to financial problems. The following protective measures are available on our platform:

• Setting deposit limits through the support team.
• The ability to temporarily lock your account for a set period.
• The option to request self-exclusion.
• Advice on problem gambling available through 24/7 support in Bengali.

If you feel that your gaming or that of someone you know is getting out of control, contact us immediately or visit the Responsible Gaming page for more information.

10 Privacy and Data Protection

ceo93 takes the protection of your personal information very seriously. Details on how information collected during registration and use is used, stored, and kept secure can be found in our Privacy Policy.

In brief, we use your information to:

• Verify and manage your account.
• Process transactions and prevent fraud.
• Retain it where necessary to meet legal obligations.
• We do not sell it to any third party without your consent.

All data transmissions are secured by SSL encryption and our servers are operated in accordance with security standards.

11 Limitation of Liability

To the maximum extent permitted by law, ceo93 is not liable for:

• Loss of a game session due to internet connection disruption.
• Any damage caused by issues with the user's device or software.
• Delays or errors from third-party payment services.
• Unexpected technical failures or force majeure situations.
• Account compromise resulting from the user's own security negligence.

The platform is provided on an "as is" basis. ceo93 is committed to providing uninterrupted service, but apologizes in advance for any temporary disruption due to maintenance or unforeseen circumstances.

12 Changes to Terms

ceo93 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, an effort will be made to notify users via email or a notice on the platform.

Continuing to use the platform after any changes will be considered as acceptance of the new terms. It is therefore recommended that you visit this page regularly to stay informed of updates. The date of the most recent update will be noted at the top of this page.

13 Contact

If you have any questions, complaints, or suggestions regarding these terms and conditions, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Support Page: ceo93.cam/support

Our support team is available to serve you 24 hours a day, 7 days a week, in accordance with Bangladesh Standard Time (BST, UTC+6).