ceo93's Privacy Policy
Your personal information is very important to us. Learn in detail here how ceo93 collects, uses, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") applies to the ceo93 platform and all its related services, websites, and applications. ceo93 ("we", "us", or "platform") operates an online gaming service for users in Bangladesh. We manage your personal information in the manner described in this Policy.
By using our website or accessing our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
Key Definitions
The following definitions apply for the purposes of this Policy:
- "Personal Information" means any information that can be used to identify a person, such as name, address, email, phone number, identity document number, and so on.
- "Processing" means any activity involving the collection, storage, use, disclosure, or deletion of personal information.
- "User" means any person, registered or unregistered, on the ceo93 platform.
- "Third Party" means any person or entity other than ceo93 and the user.
- "Cookies" means small data files stored on your device that are used to improve the quality of our services.
What Information We Collect
ceo93 may collect various types of information for the purpose of operating and improving its services. We collect only the information that is necessary and refrain from collecting unnecessary information.
Registration and Account Information
When you open an account with ceo93, we may collect the following information:
- Full name and date of birth (for age verification, minimum 21 years)
- Email address and mobile number
- Residential address
- National identity card or passport number (for identity verification)
- Username and password (stored in encrypted form)
Financial and Payment Information
For processing transactions, we may collect the following information:
- bKash, Nagad, Rocket, or other mobile banking numbers (stored in a masked format)
- Bank account information (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
We do not collect or store your full payment card number or PIN. All financial information is protected through SSL encryption.
Usage Information and Technical Data
The following information may be collected automatically while you use our services:
- IP address and device identifiers
- Browser type and version
- Page visit records and session duration
- Click and navigation history
- Game play history and preference-related information
- Operating system and device model
Use of Collected Information
ceo93 uses collected information for the following legitimate purposes. We do not use your information for any unauthorized or unethical purpose under any circumstances.
Account Management and Service Delivery
- Account registration and age verification (ensuring 21+)
- Login authentication and security verification
- Deposit and withdrawal processing
- Providing bonuses and promotions
- VIP program management (Bronze, Silver, Gold)
Legal and Regulatory Compliance
- Identity verification (KYC — Know Your Customer)
- Money laundering prevention (AML — Anti-Money Laundering)
- Ensuring responsible gambling and implementing self-exclusion policy
- Fraud detection and prevention
- Dispute resolution and meeting legal requirements
Service Quality Improvement
- Identifying and resolving technical issues on the platform
- Analyzing and improving user experience
- Testing new games and features
- Evaluating customer service quality
Communication and Support
- Sending transaction confirmation messages
- Important account information and security alerts
- Promotional offers and bonus information (based on your consent)
- Managing 24/7 live chat and email support
Information Sharing with Third Parties
ceo93 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
Service Provider Partners
Necessary information may be shared with trusted partner organizations that assist in operating our platform, such as:
- Payment processing companies (only transaction-related information with bKash, Nagad, Rocket, etc.)
- Identity verification and KYC service providers
- Technology and cloud service providers (under data protection agreements)
- Game software suppliers (only for conducting gaming operations)
All these partners are bound by confidentiality agreements with us and may only use the information for the specified purpose.
Legal Obligations
Information may be disclosed as part of a legal obligation in the following circumstances:
- By order of a competent court or through a valid legal process
- To assist in a legitimate investigation by a government authority
- At the request of a regulatory body to prevent financial crime or fraud
- To protect our legal rights or those of a third party
Business Restructuring
In the event of a business merger, acquisition, or asset sale, user information may be transferred. Should such a situation arise, we will notify you in advance and obtain fresh consent from you.
Cookies and Tracking Technologies
ceo93 uses cookies and similar tracking technologies to improve your user experience. Cookies are small text files stored in your browser that our site places on your device.
Types of Cookies We Use
- Essential Cookies: Essential for operating the platform's core functions. Used to store login sessions, security tokens, and cart information. These cannot be disabled.
- Functionality Cookies: Help remember your preferences such as language selection, display settings, and so on.
- Analytics Cookies: Help improve service quality by analyzing page visits, usage patterns, and so on.
- Security Cookies: Used to detect and prevent fraudulent activity.
Cookie Controls
You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may disrupt some important functions of the platform. Most modern browsers provide options for managing cookies.
Data Storage and Security Measures
ceo93 has adopted industry-standard technical and administrative security measures to protect your information. Our security infrastructure is continuously being updated and improved.
Technical Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Use of strong password hashing algorithms
- Two-Factor Authentication facility
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Data backup and disaster recovery plan
Data Retention Period
We retain your information only for as long as necessary:
- Active account information: for as long as the account remains active
- Financial transaction records: for the long term as required by legal obligations (typically 5-7 years)
- KYC verification documents: as required by regulatory requirements
- General information after account closure: for the minimum necessary period
Your information will be securely deleted or anonymized once the specified retention period ends.
Steps in Case of a Data Breach
If a data security breach occurs and it significantly risks your rights, we will notify you and the relevant authorities as quickly as possible. Our Incident Response Team is active 24/7.
Your Rights & Controls
ceo93 believes you have full rights over your own personal information. We respect and support the following rights:
Right to Access Information
You may request a copy of the personal information we hold about you at any time. We will fulfill this request within a reasonable timeframe.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. This can be done directly from your profile settings or through our support team.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or fraud investigations.
Right to Restrict Processing
You may request that we restrict the processing of your information for specific purposes (such as marketing communications). We will honor this request.
Right to Withdraw Consent
You may withdraw your consent at any time for any data processing carried out on the basis of your consent. Withdrawing consent will not affect the validity of processing that took place before the withdrawal.
Right to Lodge a Complaint
If you have any complaint about our data processing activities, please contact us first. We will take your complaint seriously and work to resolve it.
To exercise any of the rights listed above, please contact our support team. We will endeavor to respond to your request within 30 business days.
Protection of Minors' Information
ceo93 strictly does not provide services to persons under the age of 21. Our platform is for adults only — applicable to ages 21 and above.
We do not knowingly collect, store, or process personal information of any person under the age of 21. Age verification is mandatory during the registration process and we conduct regular account verifications.
If we are informed that information belonging to a minor is stored with us, we will immediately delete that information and close the associated account. If you have any information regarding this, please notify us at [email protected].
Changes to the Privacy Policy
ceo93 may update this privacy policy from time to time. Changes to this policy may be made as a result of service updates, new legal obligations, or technological improvements.
For any significant changes, we will notify you through the following methods:
- Displaying a prominent notice on the platform
- Sending a notification to your registered email
- Updating the "Last Updated" date at the top of this page
We recommend that you visit this page regularly and stay aware of any changes. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy and security team is always ready to assist you.
[email protected]
24/7 support in Bengali — contact us via live chat on the platform
Within a maximum of 30 business days (per BST)
To learn about our responsible gaming policy, visit the Responsible Gaming page. Or visit our FAQ page for any general questions.